Privacy Policy

Last updated: April 26, 2026

Toronto Basement Underpinning (“we”, “us”, or “our”) respects your privacy. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

We collect information you provide directly when you contact us, request an estimate, or hire us for a project, including:

  • Name and contact information (email, phone, address)
  • Project details (basement dimensions, current ceiling height, scope of work)
  • Communication history with our team
  • Payment information (processed by third-party payment providers)

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our basement underpinning, waterproofing, finishing, and related services
  • Schedule on-site estimates and project visits
  • Coordinate architectural drawings, structural engineering, and City of Toronto permit submissions
  • Respond to your questions and project inquiries
  • Process project payments and warranty claims

3. Information Sharing

We do not sell your personal information. We share information only with:

  • Our architectural and structural-engineering partners working on your project
  • Municipal building departments when filing permits on your behalf
  • Subcontractors directly involved in your project work
  • Authorities when required by law

4. Data Security

We use commercially reasonable safeguards to protect your information from unauthorized access. No system is perfectly secure; we do not represent that the safeguards are absolute.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to record-keeping obligations)
  • Opt out of marketing communications

6. Cookies & Analytics

This website may use cookies and analytics tools to understand site usage. You can disable cookies in your browser settings; some site features may not function without them.

7. Contact

Questions about this Privacy Policy? Contact us: